Job Title: Collection Operator (Debt Collection Agent)
Are you a skilled debt collector looking for a new challenge? Our client, a leading international debt collection company specializing in the recovery of distressed assets, is expanding its team in Nairobi, Kenya. We are seeking 15 experienced call center debt collection agents to join us on a special 6-month project. If you are goal-oriented, detail-focused, and thrive in a dynamic environment, we want to hear from you!
What We Expect From You:
• Achieve Collection Targets: Consistently meet or exceed set collection goals.
• Daily Follow-Up: Proactively manage Promise to Pay (PTP) commitments and update statuses to optimize collections.
• Reminders: Send timely debt payment reminders via phone, email, and letters.
• Data Accuracy: Ensure all client information is accurate and up-to-date in the ERP system.
• Negotiation & Settlement: Engage in professional negotiations, restructurings, and follow-ups until accounts are fully settled.
• Professional Debt Collection: Adhere to all collection policies, guidelines, and regulations while collecting debts in a firm yet professional manner.
• Claims Filing: File claims through the small claims court e-filing system.
• Court Notices: Send timely court notices to debtors via email and WhatsApp.
• Repayment Monitoring: Track repayments from debtors with cases filed in court.
What You Should Have:
• Education: Diploma/Degree in Business Administration.
• Experience: At least 6 months of experience as a call center debt collection agent.
• Skills:
Excellent communication and interpersonal abilities.
Strong analytical and problem-solving skills.
Excellent Negotiation skills
Proficiency in MS Office and Google Spreadsheets.
What’s In It For You:
• Remote Work: Enjoy the flexibility of working from anywhere.
• Competitive Salary: Earn KES 27,000 monthly.
• Internet Allowance: Receive an allowance to cover work-related internet expenses.
Note: This is a special project with a contract duration of 6 months.